Trainer - Soft Service (Housekeeping & Security), Job in Hyderabad
Job Description
1 Training & Development: Design and deliver structured training programs for housekeeping, hospitality, and soft services staff. Train staff on cleaning techniques, equipment handling, chemicals, and PPE usage. Develop training materials, SOPs, manuals, presentations, and practical demonstrations. 2 Housekeeping Operations : Train teams on daily, periodic, and deep-cleaning procedures. Educate staff on floor care, restroom sanitation, room cleaning, and public area upkeep. Ensure adherence to hygiene, infection control, and waste management standards. Promote best practices for sustainability and eco-friendly cleaning. 3 Hospitality & Customer Service: Train staff on hospitality etiquette, grooming standards, and professional conduct. Enhance customer service skills, communication, and complaint handling. Promote a guest-focused approach aligned with brand and client expectations. Support front-of-house service standards where applicable. 4 Compliance & Quality Assurance : Conduct audits, assessments, and on-the-job evaluations. Monitor service quality and recommend corrective actions. Support ISO, NABH and internal quality management system. 5 Performance & Reporting : Assess trainee performance through practical and theoretical evaluations. Maintain training records, attendance, and competency matrices. Provide feedback to supervisors and management. Identify training gaps and recommend continuous improvement initiatives. Skills & Competencies Strong knowledge of housekeeping and hospitality operations Excellent presentation, communication, and coaching skills Practical understanding of cleaning chemicals, machinery, and safety procedures Customer-service oriented mindset Ability to train multicultural and multi-skilled teams Strong organizational and documentation skills Qualifications & Experience Diploma or Certification in Hospitality, Housekeeping, or Facilities Management Certified Trainer / Train-the-Trainer qualification preferred 3–7 years of experience in housekeeping or hospitality within FM or hotel environments Prior training or supervisory experience is an advantage.Location
Hitechcity, Madhapur, Hyderabad, Telangana, India 500081Qualification
Any GraduateDepartment
House keepingYou Might Be Interested In
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