Refund Guidelines

Operated by: Nextenti Tech Private Limited

Registered Address: Unit No. 1, 14th Floor, One Golden Mile, Golden Mile Road, Kokapet, K.V. Rangareddy, Rajendra Nagar, Telangana, India - 500075

Contact Email: support@nextenti.ai

This Refund Policy applies to all purchases of subscriptions, plans, or paid features made on the Nextenti platform (the "Service"). Please read this policy carefully before completing any purchase. By purchasing the Service, you agree to the terms set out below.

This policy is consistent with the Consumer Protection Act, 2019, the Information Technology Act, 2000, and applicable Reserve Bank of India (RBI) guidelines on payment refunds.

1. Eligibility for Refunds

You may request a refund if your purchase meets all of the following conditions:

• The refund request is submitted within 7 days of the original purchase date.
• You have not made substantial use of the Service during the refund window, as described in clause 2.3.
• You submit the request through the process described in Section 4.
• Your account is in good standing with no violations of Nextenti's Terms of Service.

Refunds are available for the following purchase types:

• New subscription purchases (first-time activation of a paid plan).
• Annual plan upgrades where the upgrade was made in error and the new plan features have not been accessed.
• Duplicate charges caused by a technical or payment processing error.

Refund eligibility is assessed on a per-transaction basis. Partial refunds may be issued at Nextenti's discretion where only part of a plan or feature set was unused.

2. Non-Refundable Scenarios

Refunds will not be issued in the following circumstances:

• The refund request is made after the 7-day refund window has expired.
• You have used, accessed, or downloaded a material portion of the paid features or data exports during the refund window.
• The subscription has been renewed (whether monthly or annually). Renewal charges are non-refundable unless a duplicate charge occurred.
• You purchased a promotional, discounted, or free-trial-converted plan, unless a billing error is demonstrated.
• Account suspension or termination resulting from a breach of Nextenti's Terms of Service.
• Dissatisfaction with features that were accurately described on the pricing page at the time of purchase.
• Currency conversion differences or charges imposed by your bank or card network.

Add-on purchases (such as additional storage, seats, or API call credits) are non-refundable once any portion of the add-on has been consumed.

For the purposes of clause 1.1(b), "substantial use" means logging in and actively using core paid features (e.g., creating projects, generating reports, or exporting data) more than three times during the refund window.

3. Cancellation Terms

1. You may cancel your subscription at any time from your account settings or by contacting support at support@nextenti.ai.

   Cancellation takes effect at the end of the current billing cycle. You will retain access to the Service until that date.

2. Cancellation of a subscription does not, by itself, entitle you to a refund. Refund eligibility is governed separately by Section 1 and Section 2.
3. If you cancel an annual plan within the refund window defined in clause 1.1(a) and meet the eligibility criteria in Section 1, you may receive a full refund of the annual fee paid.
4. If you cancel an annual plan after the refund window, no refund is payable for the remaining unused months of the subscription term.
5. Monthly plans are not eligible for pro-rated refunds upon mid-cycle cancellation.

4. How to Request a Refund

To submit a refund request, email support@nextenti.ai with the subject line "Refund Request" and include:

• Your registered email address and account username.
• The transaction ID or invoice number (available in your billing dashboard).
• The date of purchase.
• A brief reason for the refund request.

Nextenti will acknowledge your request within 2 business days of receipt.

Nextenti will review and communicate its decision within 5 business days of acknowledgement.

If your request is approved, the refund will be processed to your original payment method. Depending on your bank or card network, the credit may appear within 5–7 business days after Nextenti initiates the transfer, in accordance with applicable RBI guidelines for payment aggregators.

Nextenti is not responsible for delays caused by your bank, card issuer, or payment network after the refund has been initiated on Nextenti's side.

Refunds will be issued in Indian Rupees (INR). Nextenti is not liable for any exchange-rate differences if your card was billed in a foreign currency.

5. Billing Errors and Duplicate Charges

If you believe you have been charged incorrectly or charged more than once for the same transaction, notify Nextenti immediately at support@nextenti.ai.

Nextenti will investigate all reported billing errors promptly and, where a verified error is confirmed, issue a corrective refund within 7 business days, regardless of the standard refund window.

You are encouraged to retain payment confirmation emails and bank statements to assist with the investigation.

6. Free Trials

Nextenti may offer free trials of paid plans. No payment is collected during a free trial period.

If you do not cancel before the free trial ends, your account will automatically convert to the selected paid plan and your payment method will be charged.

Charges arising from failure to cancel before the end of a free trial are eligible for a refund only if the request is made within 7 days of the first charge and the eligibility conditions in Section 1 are met.

7. Dispute Resolution

If you are dissatisfied with Nextenti's decision on your refund request, you may raise a formal complaint by writing to support@nextenti.ai with the subject line "Formal Complaint". Nextenti will respond within 10 business days.

If the complaint remains unresolved, you have the right under the Consumer Protection Act, 2019 to approach the appropriate consumer forum:

• District Consumer Disputes Redressal Commission — for claims up to ₹50 lakhs.
• State Consumer Disputes Redressal Commission — for claims between ₹50 lakhs and ₹2 crores.
• National Consumer Disputes Redressal Commission (NCDRC) — for claims exceeding ₹2 crores.

You may also file a complaint on the National Consumer Helpline portal at consumerhelpline.gov.in or call 1800-11-4000.

Nothing in this policy limits or excludes your statutory rights under applicable Indian law.

8. Governing Law

This Refund Policy and any disputes arising from it shall be governed by and construed in accordance with the laws of India.

Subject to your rights under consumer protection legislation, the courts of Hyderabad shall have jurisdiction over any dispute relating to this policy.

9. Changes to This Policy

Nextenti reserves the right to update this Refund Policy at any time. Material changes will be notified to registered users via email or an in-app notification at least 14 days before the change takes effect.

Continued use of the Service after the updated policy takes effect constitutes acceptance of the revised terms.

The version of this policy in force at the time of your purchase governs that transaction.

10. Contact Us

For all refund and billing queries, please contact:

Nextenti Tech Private Limited

Unit No. 1, 14th Floor, One Golden Mile, Golden Mile Road, Kokapet, K.V. Rangareddy, Rajendra Nagar, Telangana, India - 500075

Email: support@nextenti.ai

We aim to respond to all queries within 2 business days.