Field Officer - Medtech Company, Kolkata, Job Vacancy in Kolkata

1. Timely Patient Onboarding • Reach the patient location on time as per booked slot. • Ensure first slot of the day starts on time without delay. • Maintain punctuality and plan routes efficiently. 2. Device Setup & Demonstration • Correctly apply the VigoHeart patch and ensure good skin contact. • Pair the device with the patient’s phone/app if needed. • Demonstrate usage to the patient (what to do, what to avoid). 3. Patient Education & Engagement • Explain the purpose and benefits of monitoring. • Instruct on care: charging, bathing precautions, and reporting issues. • Ensure patient is comfortable and confident before leaving. 4. Data Quality & Monitoring Initiation • Verify that ECG data is transmitting properly before leaving. • Ensure the monitoring session is started on the app/platform. • Report any technical issues immediately to the support team. 5. Documentation & Reporting • Update the status on Field officer's portal immediately after onboarding. • Maintain accurate records of time, location, and patient ID. • Upload signed consent forms (if applicable). 6. Customer Experience • Be polite, professional, and well-groomed and in uniform during visits. • Ensure patient satisfaction and resolve basic queries on the spot. • Escalate any dissatisfaction or complaints to the manager immediately. 7. Compliance & Safety • Follow hygiene and safety protocols during patient interaction. • Handle devices carefully to prevent damage/loss. • Maintain confidentiality of patient data