Senior Associate - Multispeciality Hospital, Bangalore, Job in Bangalore
Job Description
Role Purpose: Handle inbound customer interactions while maintaining high service quality, CSAT, and operational compliance. Key Responsibilities: - Handle incoming calls professionally - Maintain high call quality standards - Adhere to AHT targets - Achieve strong CSAT scores - Provide accurate healthcare information - Ensure proper documentation - Follow SOPs and scripts - Maintain email & phone etiquette - Ensure first call resolution (FCR) - Maintain confidentiality Skills: - Communication & listening skills - Convincing & interpersonal skills - Customer-centric approach - Soft skills & courteous behavior Requirements: - 1 year of experience in call centre - Basic healthcare knowledge - MS Office skills - Punctual & regular - Willingness to work shifts - Should be flexible KPIs: - AHT - CSAT - Call Quality - Attendance - ProductivityLocation
Bangalore, Bangalore, Karnataka, India 560102Qualification
Any DegreeDepartment
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