Executive - Multispeciality Hospital, Bangalore, Job Vacancy in Bangalore
Job Description
Key Responsibilities: - Handle incoming calls with quality - Manage escalation calls - Adhere to AHT and SLAs - Maintain high CSAT - Support junior associates - Assist in training - Ensure compliance - Handle complaints professionally - Maintain documentation Skills: - Communication & negotiation skills - Problem-solving ability - Conflict resolution skills - Team collaboration Requirements: - Call centre experience – Atleast 2 years in same field - Healthcare knowledge - MS Office proficiency - Understanding of AHT, CSAT, SL - Punctual & Should be FlexibleLocation
Bangalore, Bangalore, Karnataka, India 560012Qualification
Any DegreeDepartment
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