Call Centre - Executives - Shiva & Shiva Orthopedic Hospital Pvt Ltd, Bengaluru, Job Vacancy
Job Description
Responsibilities • Handle inbound and outbound customer calls with professionalism and efficiency. • Address customer inquiries and resolve issues promptly, ensuring a positive customer experience. • Maintain detailed and accurate records of customer interactions and transactions. • Collaborate with team members to achieve call centre targets and enhance overall performance. • Utilize problem-solving skills to manage and escalate challenging situations as needed. • Ensure compliance with company policies and procedures in all customer interactions. • Provide feedback and suggestions for process improvements to enhance service delivery. • Engage in continuous learning to keep up-to-date with product knowledge and call centre protocols.Location
Infantry Road, Bengaluru, Karnataka, India 560001Qualification
Bcom, BBADepartment
General, Call CentreSkills
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