Front Desk Executive, Job in Hyderabad
Job Description
Handle telemedicine-related calls and patient interactions through phone/chat as per the assigned process. Communicate with patients in English, Hindi, and Telugu and understand their basic healthcare-related queries. Assist patients with appointment scheduling, rescheduling, and cancellation as required. Provide accurate information regarding available doctors, consultations, timings, and services. Understand the patient's requirement and route/escalate the query to the appropriate healthcare team or doctor when necessary. Maintain accurate patient information and call details in the system. Make follow-up calls to patients wherever required and ensure timely communication. Handle patient queries professionally while maintaining polite and empathetic communication. Follow the organization's standard operating procedures (SOPs), call protocols, and quality guidelines. Maintain confidentiality of patient and healthcare-related information. Achieve assigned productivity, call quality, and accuracy targets. Coordinate with internal teams to resolve patient-related issues and provide timely updates. Escalate urgent or complex patient concerns to the concerned team according to the defined process. Maintain proper documentation and update the status of each interaction in the system. Be comfortable working in rotational shifts, including the assigned 6:30 AM–3:30 PM and 1:00 PM–10:00 PM shifts. #LI-DNPLocation
Dilsukhnagar, Hyderabad, Telangana, India 500060Qualification
GrduationDepartment
GeneralYou Might Be Interested In
Similar Jobs
Organizations Hiring For
similar jobs
Frequently Asked Questions
Find answers to common questions about applying, posting, and managing your job search on Nextenti.
Salary for Front Desk Executive jobs in Dilsukhnagar, Hyderabad depends on experience, qualifications, employer, and responsibilities. The job listing also specifies whether the position is full-time, part-time, contract, or temporary.
The selection process typically includes application screening, interview rounds, document verification, and final selection. Some employers may also conduct technical evaluations or practical skill assessments.
Employers generally expect relevant educational qualifications, required experience, applicable certifications, and the skills needed for the role. Eligibility requirements may differ depending on the employer and department.
Candidates with strong technical knowledge, communication skills, teamwork, analytical thinking, attention to detail, and the ability to manage role-specific responsibilities are generally preferred by employers.
Visit the job listing on Nextenti, review the eligibility criteria, upload your latest resume, and submit your application online. Eligible candidates are contacted by the employer for the next stage of the hiring process.