AVP - Operations Job Vacancy in Maarga Mind Care - Bengaluru, Karnataka
Job Description
Job Description – AVP – Operations Organisation: Maarga Mind Location: Bengaluru Experience: 10–15 Years Department: Operations Industry: Mental Healthcare / Psychiatry Role Overview Maarga Mind is looking for an experienced AVP – Operations to oversee and manage multi-unit operations across its psychiatric clinics in Bengaluru. The role involves streamlining operational processes, implementing standardised systems, improving patient experience, driving operational efficiency, and ensuring consistent performance across all clinic locations. Key Responsibilities 1. Multi-Unit Operations Management - Oversee day-to-day operations across multiple clinic locations. - Ensure consistency in operational standards, service delivery, and patient experience. - Monitor centre-wise performance and address operational challenges. - Drive operational efficiency and resource utilisation. 2. Process Improvement & Standardisation - Develop and implement SOPs across all clinic units. - Streamline workflows related to appointments, patient registration, consultations, billing, and follow-ups. - Identify operational gaps and implement process improvements. - Introduce systems and automation to improve productivity. 3. Team & Stakeholder Management - Lead and manage centre managers, front-office teams, and operational staff. - Define responsibilities, performance metrics, and accountability. - Coordinate with doctors, clinical teams, and management to ensure smooth operations. - Drive employee productivity and team performance. 4. Business & Financial Operations - Monitor centre-wise revenue, expenses, budgets, and profitability. - Track key operational metrics such as patient footfall, appointment conversions, and repeat consultations. - Identify opportunities for cost optimisation and revenue improvement. - Support operational planning and new centre launches. 5. Quality & Compliance - Ensure adherence to healthcare regulations, organisational policies, and quality standards. - Monitor patient feedback and grievance resolution. - Ensure proper documentation, patient record management, and confidentiality. - Conduct periodic operational audits. 6. MIS & Performance Monitoring - Establish operational dashboards and reporting systems. - Track KPIs and centre-wise performance. - Present periodic operational reports and improvement plans to senior management. Educational Qualifications - MBA in Hospital/Healthcare Management preferred. Experience & Skills - 10–15 years of experience in healthcare operations, hospital administration, or clinic management. - Minimum 5 years of experience handling multi-unit or multi-location operations. - Proven experience in process improvement, SOP implementation, and operational standardisation. - Experience in team management, budgeting, and centre-level performance monitoring. - Strong leadership, analytical, communication, and problem-solving skills. Preferred Industry: Multi-speciality hospitals, speciality clinics, psychiatric clinics, mental healthcare networks, and diagnostic chains. Role would also involve some travel. Key Competencies: Multi-Unit Operations | Process Standardisation | SOP Development | Healthcare Operations | Team Leadership | P&L Management | MIS & Analytics | Patient Experience | Business GrowthLocation
Yelahanka, Bengaluru, Karnataka, India 560064Qualification
MBA in Hospital and Healthcare ManagementDepartment
AdministrativeSkills
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